1. What payment methods do you accept?
We accept credit cards, PIX, PayPal and bank slips.
2. Shipping time
Delivery time depends on the product and destination address. Orders are usually shipped within 3 business days after payment confirmation. Full order processing may take up to 5 days.
Once your order has been shipped, you will receive a tracking code to follow your delivery.
Delivery issues:
If you experience any issues, please contact us at [email protected]. Our team will help you as quickly as possible.
Yes! We ship all across Brazil.
Yes! We currently offer international shipping to Europe (Spain, Germany, France and Italy), the United States, Canada and Mexico
5. Do you offer customization?
Yes! Please contact us at [email protected] for more details.
6. Can I exchange or cancel my order?
Exchanges:
Exchanges are only accepted if the product arrives damaged or defective. In this case, please email [email protected] within 15 days after receiving your order so we can resolve the issue.
Cancellations:
Cancellations are not accepted.
7. Products with imperfections
Since these are handmade products, small imperfections or color variations may occur naturally. If you believe the imperfections are significant, please send a photo to [email protected]. We will be happy to review the situation and find the best solution.
8. Still have questions?
If you have any questions, feel free to contact us at [email protected]
